Do I need a referral from a MD?

  • No referral needed in the state of California. Most people think you need wait and see your primary or orthopedic MD prior to seeing us, however quick or immediate access to your physio can be the difference between an acute or chronic condition.
  • Call, text, or email us immediately if you need help

What can I expect in my first visit?

  • Your therapist will interview you to get a deeper understanding of your issue and goals, which will be followed by a movement evaluation that will look at certain patterns (squat, single leg stance, lunge, toe touch, etc.). We also take the time to look at joint mobility, muscle length, and also breathing as it relates to core stability. Given the information gathered in the 1st session, we will come up with a plan on frequency of visits and also a home program that includes mobility drills to get you started.

What should I wear?

  • Please wear comfortable workout clothing to the appointment to allow for movement or possible soft tissue work
  • If you are coming in for hip region, it is best to have shorts available
  • If you are coming in for a shoulder/neck region, we encourage for women to wear a top that exposes shoulder blade area

Where do I park?

  • Parking is available in Suite H labeled parking in front of our doors OR parking in unlabeled spots the the right of the building is available

Where do I enter?

  • Enter through the single door on the left hand side (not where the hand logo is located)

Why don’t you take insurance?

  • In many ways, insurance companies dictate or strongly influence the treatment that patients receive at “in-network” clinics, and we refuse to allow that to dictate what is best for you.

Can I bill my insurance for reimbursement of my out-of-pocket expenses?

  • This depends on the insurance you have, but YES, most NON-Medicare patients can send “self-claims” to their insurance company for their treatments at our clinic. You should be able to print claim forms off your insurance company’s website, and send it in with the needed receipts and treatment codes that will be provided upon request at our clinic.
  • The amount of reimbursement or application towards your deductible is completely dependent on your insurance plan. If you call your insurance company to inquire about what you can expect to receive, you should ask about reimbursement for “out-of-network Physical Therapy” expenses sent in via self-claims.
  • Medicare Beneficiaries: The US government has some interesting laws that control where Medicare beneficiaries can spend their healthcare dollar and persuade healthcare providers to enroll in their system. Because we are not Participating Medicare Providers, we can only accept Medicare beneficiaries as patients when the patient does not want Medicare billed for any PT services. This request to not involve Medicare in payment must be made up front by the patient and be made of the patient’s own free will.
  • In other words, if you’re a Medicare beneficiary and are adamant about seeing us for your care even though we are not participating Medicare providers, we can help … However, the only way we can provide you with PT services is when you truly don’t want Medicare involved and you ask up front that Medicare not be billed or involved in your physical therapy care.
  • If you do want to use your Medicare benefits for physical therapy, we cannot provide you with treatment at our clinic but we can help you find a good Medicare provider in your area.